Shipping Policy
Your shipping rate at checkout is based on the weight and destination of your items. In order to continue offering the lowest possible prices on our products and to maintain the quality of our packaging, we strive to keep our shipping policies as modest as possible.
What we do to keep your shipping rate low:
All domestic U.S. sample orders ship free.
Canadian sample orders have a $2.50 shipping fee. All other destinations have a $5.00 shipping fee. Samples ship first class mail and cannot be tracked. Delivery times vary but are generally 1 - 7 business days.
Business Days are defined as weekdays, Monday-Friday, 9am-4pm Eastern Standard Time, excluding Saturday, Sunday, and Holidays.
Additional Details
We ship all over the world. To view international shipping rates, add the desired items to your cart and proceed to the checkout process. In the Shipping Information section, check the box next to "International Order?".
All duties are the responsibility of the customer. Brokerage fees will be charged for items shipped UPS/FedEx. There are no brokerage fees for items shipped USPS.
Return Policy
Any customer who is dissatisfied with a purchase may return the item(s) and receive a refund. All returned items must be uncut and in original, unaltered condition. Returns must be received within 30 days of original ship date. Any claims regarding an order must be made within 30 days of shipment.
To ensure proper credit of your return, please contact OFS™ Customer Service and we will happily assist you. All returns require a return authorization number that will be provided to you. You will be responsible for the return shipping costs. You may send back the item(s) through a carrier of your choice. Refunds are typically issued 5-7 days after the item(s) are received and processed.
The following products are ineligible to be returned:
Please note:
OFS™ Customer Service is always happy to assist you with any questions you have about shipping and returns. (And any other questions you may have!)
Call us at 877-781-2967 between 9am and 5pm EST, Monday - Friday. Email anytime at help@onlinefabricstore.com
For more information, read our FAQs and Terms & Conditions.